How we pack your order (and why it arrives like a gift)

Every order is packed by hand on one table, in the order the tickets come in. Here is what actually happens between checkout and the courier.

Checking the ticket

We read the note first. If you asked for a specific colour or a gift message, it is written on the ticket before anything is pulled from the shelf.

Inspecting each piece

Nail sets are checked against a sizing card, cups against a leak test, apparel against seams and pilling. Anything that fails goes back to the maker, not into your box.

Wrapping

Two sheets of tissue, a paper band, a thank-you card and a sticker sheet. No bubble wrap unless the item needs structural protection, and never loose plastic filler.

Dispatch

Orders placed before 3pm on a weekday leave the same day. You get a tracking number by email, and we answer WhatsApp questions about a parcel until it arrives.