Privacy policy

1. Who we are

Cloudberry is a small independent store selling press-on nails, activewear, snacks, home supplies, phone cases and insulated tumblers. The store is operated from Qingdao, China, and ships worldwide. You can reach us at hello@cloudberry-store.com.

2. What we collect

• Order information — name, email, phone, shipping address, ordered items, and the note you add at checkout.
• Payment information — handled by the payment provider. We receive a confirmation and the last four digits of a card, never the full number.
• Messages — anything you send through the contact form, chat widget, email or WhatsApp, including photos you upload.
• Device and usage data — page views, referring site, approximate region, browser and device type, collected only if you accept analytics cookies.

3. Why we use it

• To pick, pack and deliver your order, and to answer questions about it.
• To handle returns, refunds and warranty claims.
• To send the newsletter, if you subscribed — one click unsubscribes.
• To understand which products and pages people actually use, so we can stock better.
• To meet tax, accounting and customs obligations.

4. Cookies

Essential cookies and local storage keep your cart, your chosen language and your cookie choice. Analytics cookies (Google Analytics 4 and the Meta Pixel) are only loaded after you choose “Accept all”. You can change your mind at any time by clearing site data in your browser.

5. Who we share data with

We share the minimum needed with the companies that make an order happen: the payment provider, the courier, our email service and our analytics provider. We do not sell customer data, and we do not share your address with advertisers.

6. International transfers

We are based in China and use service providers in the United States, the European Union and Singapore. Where data leaves your region we rely on standard contractual clauses or an equivalent safeguard offered by the provider.

7. How long we keep it

Order records are kept for seven years to satisfy accounting rules. Messages are kept for two years. Newsletter subscribers are kept until they unsubscribe. Analytics data is retained for fourteen months.

8. Your rights

Depending on where you live, you may ask for a copy of your data, a correction, deletion, or a restriction on how we use it, and you may object to marketing at any time. Write to hello@cloudberry-store.com and we will respond within 30 days. You can also complain to your local data protection authority.

9. Children

This store is not directed at children under 16, and we do not knowingly collect their data. If you believe a child has sent us information, write to us and we will delete it.

10. Security

The site is served over HTTPS. Order data is stored in access-controlled systems, and only the people who pack and answer messages can see an address. Payment card details never reach our servers.

11. Changes and contact

If this policy changes we will update the date at the top. Questions, requests and complaints: hello@cloudberry-store.com, or WhatsApp from the contact page.